ORACLE NETSUITE CRM
NetSuite’s call center capabilities enables you to serve customers quickly and efficiently with 360-degree customer view. Case management automates the business processes associated with customer support case assignment, management and escalation. Supports routing and tracking support cases according to product, issue, case type, partner or customer. Knowledge base helps customers get the answers they need, aids customer rep training and education, and drives service consistency. Real-time dashboards and reporting to monitor resolution metrics, renewals, and customer satisfaction. Online self-service enables customer case submissions, status tracking, communications and more.
NetSuite delivers built-in, real-time role-based dashboards, reporting and analytics enabling your sales, marketing and service teams to monitor personalized Key Performance Indicators (KPIs) and access the latest reports as part of their everyday activities.
NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties.
- Lead management enables partners to register and track their leads.
- Supports accurate, up-to-the-minute partner sales forecasts.
- Provides full visibility into all of your partners’ leads, orders and sales activities.